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From this you can map the reasons that are leading customers to have such emotions Competition Analysis Ever stop to think about your customers perceptions of your biggest competitor Well this is information that any sales team would like to have After all knowing the competition it is possible to identify where it stands out compared to you and be one step ahead of it Speech Analytics allows you to configure your biggest competitors.

From there every time a user mentions that other tag a tag is generated With that in hand you can map out what your Phone Number List customers say about the competition For example if the price of the other brand is lower you can negotiate its value to convince the user to close with you or even adjust the payment method You can also identify the highlights of other companies products to improve yours call productivity.



Call productivity is another relevant piece of information provided by the artificial intelligence of This feature calculates based on what is said during the call how effective the conversation is being At the end it automatically gives a score ranging from to which can be manually adjusted later Among the automations that the platform considers to make this calculation they range from the analysis of keywords to the percentages of how much the salesperson spoke the.
ustomer s speaking time the silent time and cross talk in which the two speak to the.